Booking Cancellation & Refund Policy
We believe in full transparency and flexibility when plans change. Learn about our hassle-free cancellation rules and refund processing timelines.
1. Cancellation Timelines & Charges
At Agra to Mathura Cabs, we understand that travel plans can change unexpectedly. Our cancellation policy is structured to protect both our travelers and our driver partners:
| Cancellation Notice Time | Refund Amount | Cancellation Fee | |||
|---|---|---|---|---|---|
| Agra to Mathura | ~55 km | ₹3,600 | ₹4,800 | ₹6,500 | |
| Agra to Firozabad | ~410 km | ₹5,200 | ₹7,500 | ₹9,800 | |
| Agra to Aligarh | ~260 km | ₹3,400 | ₹4,600 | ₹6,300 | |
| Mathura to Agra | ~55 km | ₹3,600 | ₹4,800 | ₹6,500 | |
| Agra Airport to Mathura | ~285 km | ₹3,600 | ₹4,900 | ₹6,600 | |
| Agra to Vrindavan | ~115 km | ₹2,200 | ₹3,200 | ₹4,500 | |
| Agra to Fatehpur Sikri | ~40 km | ₹1,200 | ₹1,800 | ₹2,500 | |
| Agra to Etah | ~90 km | ₹1,900 | ₹2,800 | ₹3,900 | |
| Agra to Bharatpur | ~260 km | ₹3,300 | ₹4,500 | ₹3,800 |
2. Driver On-Location Cancellations
If the cab driver has already arrived at your designated pickup address in Mathura City or Agra and the ride is cancelled by the customer, the base dispatch fee will be deducted to compensate the driver for fuel and time.
3. Refund Processing Timeline
Approved refunds are processed back to the original payment source (UPI, Debit/Credit Card, or Net Banking) within 3 to 5 business days.
4. How to Request Cancellation
To cancel or reschedule your cab booking, simply call or WhatsApp our 24x7 helpline with your Booking ID: